Customer Care Call Center Service in Nigeria

SolutionTrix, a leading provider of contact center outsourcing services, understands that a reliable team of customer service outsourcing agents is what a client needs to establish a strong bond with their customers.

Every contact an agent makes can create a huge difference on a company’s relationship with their customers. With our deep domain expertise and highly skilled and experienced customer service outsourcing professionals, and strong focus on operational excellence, SolutionTrix will recruit, hire, train and manage your team of customer service agents and strengthen your contact center operations. We will adapt our operation to meet your unique business process requirements as well as your corporate culture. Your dedicated operating team will become a seamless extension of your organization.

Inbound Call Center

Customer service is the backbone to the success of every business. SolutionTrix knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. SolutionTrix recruits, hires, trains, and manages these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business.

All our call center representatives have undergone a training which covers familiarization with the client’s systems and processes, accent neutralization, and audio or video-based exposure to the job and the environment they are working. Whether it is telesales, customer service, order taking, issue resolution, billing inquiry, or customer care, our inbound call center services are seamless and transparent to your customers as an extension of your company. We enable you to augment your customer care expertise, so you can focus on critical activities and enjoy significant cost savings. Some of our inbound call center services available 24/7 include:

  • Customer Care
  • IT Help Desk Support
  • Sales Support
  • Lead Generation

Outbound Call Center

Our outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns. SolutionTrix outbound call center service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business.

To become the best outsourced outbound call center service provider, We finds the most talented customer service representatives and marketing professionals. We thoroughly train them and set them to work for our clients’ businesses using our comprehensive tools.

SolutionTrix best practices and systems for outbound call center services lower operations costs significantly, while increasing our clients’ net sales and customer service ratings. Some of our outbound call center services available 24/7 include:

  • Customer Satisfaction Surveys
  • Lead Qualification
  • Performance Reviews
  • Customer Retention
  • Market Research/ Business Intelligence

Social Media Customer Service

In this age where online presence is a must for every business, creating profiles across popular social networking websites is not enough. Social media is a valuable channel that businesses can utilize to communicate with their customers to offer products/services and build a loyal following.

Every company’s branding and tone is different, that is why their social media strategy should be tailored to revolve around those factors. SolutionTrix can help businesses in strategizing social media presence to maximize results for customer service and other business goals.

SolutionTrix Nigeria’s Social Media Services can improve a company’s customer engagement and scale their social media call center operations. With our Social Media Services, we can help businesses measure their brand health, be able to measure their brand health, manage online campaigns, optimize marketing effectiveness, and measure social media’s impact on their call center operational efficiency.

SolutionTrix recruits, hires, trains, and manages outsourced social media managers for you who have the set of skills and expertise to deliver exceptional customer care while generating more revenue for your business. SolutionTrix Social Media Customer Service solutions offers the following:

  • Social Media Presence and Reputation Management
  • Social Media Analytics
  • Social Media Customer Service and Brand Care

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